If you’re locked out, try resetting your password using the “Forgot Password” link on the login page. If that doesn’t work, please contact our support team for help regaining access.

You can access the video modules for 5 years, so there’s plenty of time to learn and review.

Live session recordings are available to stream for 2 months after your last call (note: downloads aren’t available).

Practice Buddy matching and community access last for 3 months with your membership. If you want to keep going, you can join our monthly membership here. 

If you’re experiencing issues, we’ve found that it usually helps to sign up/create an account on a computer first (through the website), then log in through the app on your phone. This tends to resolve most access problems. If you’re still having issues email: info@cupofempathy.com.

We hold a Practice Buddy matching session on the first Monday of every month. When it’s time, you’ll receive an email from us with a link to a form where you can share your availability. We’ll then match you with a suitable partner the following Monday.

We prioritize matching students in the same program track and with similar availability (days and times). While we aim to match buddies in the same time zone, some pairs may span time zones based on their preferences.

Participation is optional, but we find this process incredibly valuable for deepening your learning and staying accountable.

We encourage everyone to reach out to their Practice Buddy within 2 days of being matched. If you don’t, you may risk being removed from the next matching session. If your buddy doesn’t respond, please email our team.

\While we can’t guarantee multiple matches per month, we’ll do our best to rematch you if another student from the previous round has similar availability. Our goal is to make sure everyone has a meaningful and committed partner to practice with.

Falling behind is completely normal and okay! You have extended access to the materials, so you can catch up at your own pace. Our weekly email reminders are designed to keep you on track throughout the modules.

That said, we highly recommend completing the designated module before the live session, as this helps you follow along and get the most out of the experience without feeling lost. But support is always available through the community and your Practice Buddy!